DACAPS values the time our customers spend on sharing their experience of our services. Comments we share with our Technicians & Call Centre Staff who really appreciate the customers compliments. Our call centre staff and Technicians manage 140 –160 jobs on a daily basis creating a challenging environment as we strive to improve our services. We really appreciate customer feedback.
"We have just received payment from a Mr Devereux of Piara Waters. Had Fridge Technician Lorraine out on Wednesday. His wife wanted him to ensure that he passed on her thanks to Lorraine. She says she was so polite and well spoken and a lovely person and her service skills were really great." (Gemma)
"Just wanted to let you know that you have given excellent service today to help me fix my dryer. I was very happy with the charge too. I didn't feel like I was being ripped off. Thanks again and I will me more than happy to use you and recommend you in the future."
Kind regards, Rebecca from Baldivis
"Customer Avril from Shoalwater rang in to say a big thank you to Malcolm!!!!
Went on to say our Malcolm is a treasure and a big gentle giant lol. She advised has previously had someone attend to this (from another company) and Mal was much more helpful and informative on the usage of her appliance. She was very happy with service provided." (Gemma)
"Tricia in Bayswater called to say that Leonardo did an amazing job the Fridge. He was polite and tidy and she would gladly use DACAPS again if she needs too." (Sarah)
"Today I had a service call booked for our Samsung side by side fridge at Beechboro and I left instructions for the service person to give me a call when he was about 45 mins away which would allow me to leave work and meet them at home.
Leonardo called me at approx 0930 and said he was on his way to another call and would call again when he was about 45 mins away from my place. He made the call as promised and we met at my house.
He is to be congratulated as I feel he is an excellent asset to DACAPS in the way he presents himself ( clean & pressed uniform with polished boots ) unlike many trades persons around these days. Being an ex-serviceman his presentation really stood out for me.
I work in a service industry and appreciate excellent customer service which is what I received from Leonardo and can only recommend that DACAPS recognizes him as an asset to your business. If you have an employee of the month award I would like to nominate Leonardo to be considered." Thank you, Brian
"Good Afternoon, Thank you for the follow up on the service/repair to our refrigerator. Your serviceman informed me that the parts can take up to seven working days. Could you please advise me when you expect to be able to complete the repair.
I would also like to take this opportunity to let you know that the young chap you sent was courteous and well mannered. He is a credit to your company. " Kind Regards, Reg
"To whom it concerns, - I came to your Cannington store at around 3pm on Wednesday 13th March following a phone conversation with Robin to get a replacement part for my Westinghouse dishwasher. When at your store I was served by Jon. I was both surprised and impressed with the efficient and quick service of both staff members whom were knowledgeable and friendly. I just wanted to congratulate those staff members and your store for fostering such exceptional service. " Thanks, Charlie
"Hello, Can you please pass this email on to the Manager or Supervisor of Dacaps. I received some great service and I hope you will recognise this employee. I had been looking for a spare part (a gas ignition button) and had called up multiple spare parts companies. The companies were not helpful and would just get me to call another company and then the next company would tell me to call another, and so forth. I then was advised to call Dacaps. I spoke to Peter (last name may have been Pat) over the phone, he was extremely friendly, he explained to me he had to search for the part number and also that it would be easier if I took photos of the appliance and then bought them in. Peter was the first person to take time to explain to me what is required and how he could help to resolve the issue. He was so professional, friendly and helpful over the phone; it was such a pleasant surprise compared to the other service I have been receiving. I took the photos and went into Dacaps and was actually served by Peter. Again, he was friendly, helpful and went out of his way to help me find the spare part. Peters great service was greatly appreciated. If I, my family or friends, have any appliance issues, I will be sure to recommend Dacaps. Please thank Peter for me," Thankyou, Chelsea
We just wanted to send a note of thanks for the very professional and efficient service that your company provided with repairs to our fridge carried out under warranty. It was a most welcome surprise to have someone not only phone within half an hour of lodging our claim, but also the repairs were carried out so promptly.
This has been the best service we have received within the Mandurah, Peel region since moving here 8 years ago.
Thank you once again." Kind regards, Christine Smith NAMBEELUP PARK WA
Could you please forward a compliment to the Cannington (WA) branch.
We have been extremely satisfied with your service person Lerene. She has been professional at all times and follows up as promised. She is punctual and pleasant to deal with.
Please forward our thanks for her service.
PS I would appreciate it if you could confirm that this message has been delivered." Regards Nigel and Trish - Attadale Perth